Case Study: Digitalization of processes helps Government authorities enhance governance and decision-making

CASE STUDY

Digitalization of processes helps Government authorities enhance governance and decision-making

This nation in the Caribbean Islands with a layered governance structure, functioned on paper-intensive processes.  In order to ensure better governance and quicker response to requests initiated by citizens, it was important to manage documents and process requests faster.

This need was realized by Tax Administration, Customs Department, Ministry of Finance and Planning, and Accountant General Department, who decided to take up digitalization of processes. Read this case study to know how Newgen’s solution built on its enterprise-wide Business Process Management Solution (OmniFlowiBPS) and Enterprise Content Management Solution (OmniDocs) helped them achieve the following goals:

  • Shortened turnaround time
  • Compliance and increase in transactions
  • Cost Reduction
  • Enhanced decision-making
  • Reduction in paper usage
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