Case Study: Digital Transformation of New Business, Claims Settlement and Provider Contracting for a Large Health Insurer

CASE STUDY

Digital Transformation of New Business, Claims Settlement and Provider Contracting for a Large Health Insurer

About the Customer

The insurer is a joint venture between an Indian healthcare services provider and a global financial giant. It has a customer base of over 20 million, across 150+ countries.

Challenges in Process Automation

The insurer relied heavily on manual processes and physical documents. This prevented market share maximization and the introduction of new distribution channels. To overcome these challenges, the client was on the lookout for a technology partner who could help them eliminate manual and paper-intensive operations and digitally transform processes.

How Newgen Solved the Problem?

Using Newgen’s solutions, the client successfully automated their New Business, Claims Settlement, and Provider Contracting processes. The organization was able to eliminate paper-intensive processes, deliver a superior customer experience, reduce process turnaround time and operational costs, enhance employee productivity and break data silos.

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