Case Study: Customer Service Management Process Transformation for a Fortune 500 Bank

CASE STUDY

Customer Service Management Process Transformation for a Fortune 500 Bank

Overview

The client is a Fortune 500 company that started its operations in the 1800s and has steadily grown in reach and service offerings. It has kept pace with the evolving banking and financial needs of its customers.

The Stumbling Block

With the bank’s fragmented systems and siloed departments, it got extremely difficult for them to maintain process efficiencies and serve customers in a hassle-free manner. That’s when they realized the need to streamline their customer service management process.

The Road to Transformation

Download the complete case study to know how the bank leveraged Newgen’s solution to optimize their end-to-end process and experienced substantial top-line growth, which involved both tangible and intangible benefits.

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