Case Study: Customer Communication Automation for a Leading Bank

Case Study

Customer Communication Automation for a Leading Bank

About the Customer

The Riyadh-based bank is one of the largest and most acclaimed in the Kingdom. Established over 60 years back, the client provides world-class services and market-leading products.

Barriers to Growth

The client was facing a delay in the generation and delivery of customer communication documents, due to the lack of an automated system.

They were looking for a solution to help enable real-time communication generation and improve customer experience.

How Newgen Helped?

Read this Case Study to know how the bank leveraged Newgen’s CCM Suite, OmniOMS to generate faster communications, lower printing costs, and increase efficiency in operations.


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