Creating a Smart Loan Origination Process for a Leading Financial Services Provider in Oman

Get this case study to understand how one of the leading financial services providers in Oman transformed its Corporate Loan Process

The Bank was facing challenges such as dysfunctional banking system, inefficient process framework, poor end-user experience, operational inefficiencies and disorganized document storage & retrieval among other challenges.

The bank’s corporate loan process was completely automated by mapping it to Newgen’s BPM framework.


  • Increased productivity of Business and Risk Users, elevating the processing capacity by over 80%
  • Adherence to SLAs improved by 99%
  • Reduced turnaround time for the end-to-end process
  • Turnaround time for group proposals reduced from 4 days to 1 day
  • Turnaround time for memos reduced from 2 days to 2 hours
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