Corporate Customer Lifecyle Automation for a Large Japanese Bank
About the Client
Headquartered in Tokyo, the bank works across personal, corporate and investment banking services with a network that extends across more than 39 countries and regions, 15 of which are in Asia.
Key Challenges Faced by the Bank
The client wanted to streamline customer onboarding and eKYC processes, as they were manual and document intensive. This led to several challenges like lack of transparency, error-prone operations, higher turnaround time and inconsistent digital experience.
Major Outcomes of the Implementation
The client witnessed a seamless flow of information by automating workflow across departments and branches. The implementation also helped the client evolve with changing market conditions and keep up with technological advancements. Read the complete case study to learn the key benefits of this implementation.