A Leading Commercial Bank in India Modernizes its Lending Process with Newgen

Discover how a leading commercial bank in India streamlined its lending process with Newgen’s Retail Loan Origination Solution (RLOS). The bank, with a history of over six decades, operates 1900+ branches and provides a wide array of products and services. It faced significant challenges with manual, document-heavy processes that slowed down loan disbursements and increased operational costs.

How Newgen Helped

By partnering with Newgen, the bank achieved end-to-end automation for loan origination, seamless third-party integrations, and efficient risk assessment. This transformation led to accurate decision-making, cost savings, and the ability to handle more loan applications effectively. The customers experienced faster processing, from application assessment to loan disbursal.

Why Read This Case Study?

• Learn how Newgen’s retail loan origination system automated the lending process
• Understand how faster loan disbursements led to higher customer satisfaction
• Explore how a low-code platform improved scalability for the bank