Case Study: CCM Implementation Helps Leading General Insurance Company Deliver Holistic And Effective Customer Communication

CASE STUDY

CCM Implementation Helps Leading General Insurance Company Deliver Holistic And Effective Customer Communication

Organizational Overview 

The organization is one of the leading general insurance companies in India catering to the needs of over 1.5 million customers. With a strong geographical presence, they provide a variety of insurance solutions to individuals, corporate offices, and small medium enterprises (SMEs).

Barriers to Growth

As an organization with more than 130 offices globally, delivering efficient communication was an imperative.  Lack of automation in customer communications across the policy renewal process and absence of integration with existing systems were proving to be roadblocks to this goal.

How Newgen Helped Transform Processes

Read this case study to find out how Newgen’s Customer Communication Management (CCM) implementation helped the organization reduce turnaround time, increase generation of policy documents, and deliver an improved customer communication experience.

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