Case Study: CCM Implementation Helps Drive Growth Through On-Demand Policy Document Generation

CASE STUDY

CCM Implementation Helps Drive Growth Through On-Demand Policy Document Generation

Organizational Overview

This Insurance and Investment Company is one of the largest in India with an asset value of over 200 billion USD and a massive network of agents to help solicit business.

Barriers to Growth

To cater to the growing customer base, the organization needed a system to help improve customer self-service.  Delay in the generation of documents on-demand became a major roadblock for the organization.

How Newgen Helped Transform Processes

Read this case study to find out how Newgen’s Customer Communication Management (CCM) implementation helped the organization ensure easy and real-time access to documents for customers, and reduce dependence on IT for business users.

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