Case Study: Caribbean Based Commercial Bank Transforms FATCA, ECM and Collections Management


Caribbean Based Commercial Bank Transforms Its FATCA Compliance, ECM & Collections Processes

The client was one of the largest banks in Guyana. The bank faced challenges in three major processes- compliance to the Foreign Account Tax Compliance Act (FATCA), Enterprise Content Management and Collections Management. It wanted to digitally transform its operations to sustain growth. Using Newgen’s solutions, the bank overcame these challenges, enhanced process efficiency and delivered enhanced customer experience. Some of the major benefits of the implementation were-

  • Enhanced compliance with regulatory governance
  • Enhanced document management and anytime-anywhere information access
  • Delivery of premium customer services
  • Unified view of data from different core systems
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