Case Study: Bahamas-Based Insurance Company Automates Manual Processes to Become a Truly Digital Insurer

CASE STUDY

Bahamas Based Insurance Company Automates Manual Processes to Become a Truly Digital Insurer

The client is a Bahamas based insurance company with over 50 years of experience. The key insurance processes of the company were manual. This was leading to high operational costs, reduced efficiencies and lower employee productivity. These challenges were preventing the company from delivering on its vision of providing enhanced services to policy owners. In order to overcome these challenges and to deliver enhanced services, the company used Newgen’s New Business, Claims Management and Collections Solutions. Major Benefits of the implementation were-

  • Enhanced customer experience with reduced customer response time
  • Reduced operational costs, TAT and improved employee productivity
  • Simplified premium collection for agents through the collections mobile app
  • Reduced policy issuance turnaround time
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