About the Customer

The India-based growing insurance company provides simple, transparent, and innovative products. The company has a customer base of over 1 million.

Barriers to Growth

The client was facing a delay in communication with customers, due to a time-consuming process involving repetitive coordination between business users and the IT teams.

They were looking for a solution that could help them deliver superior customer experience.

Delivering Faster & Efficient Communications with Newgen

Read this Case Study to know how the insurance company benefitted with Newgen’s customer communication management (CCM) suite.