Case Study: Automation of Inmate Records Management for US-based Public Safety Department

Case Study

Automation of Inmate Records Management for US-based Public Safety Department


About the Customer

Founded over 40 years ago, this department ensures the enforcement of law and security in one of the largest states in the US. They are responsible for the upkeep of safety within a state and focus on citizen and legislative law enforcement, and public safety issues.

Barriers to Growth

The client had to manage paper documentation related to around 40,000 inmates. Physical documentation often piled up and information was difficult to locate in times of need.

They were looking for an enterprise content management (ECM) system to help them manage documents and increase accessibility.

How Newgen Helped?

Read this case study to know how Newgen’s ECM suite, OmniDocs helped the department achieve:

  • Higher document security
  • Faster retrieval of documents
  • Reduction in paper handling costs
  • Lower rates of file misplacement and misfiling
  • Better productivity
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