CASE STUDY

Automation of Credit Card and Saving Application process for a Leading BPO

The client is a leading player in the BPO segment with strong expertise in the domain.  It has evolved from a traditional BPO to a next-generation BPO within a very short time. They faced a massive roadblock in their Credit Card and Saving Application process, as the process lacked the capability to track every transaction through its lifecycle.

Read the case study to find out how our solution helped the client reap these benefits

  • Reduced turnaround time
  • Anytime-anywhere access to online documents
  • Monitoring of operational metrics for process excellence
  • Improved employee productivity
  • Higher customer satisfaction
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