Automating Mortgage Lending for a Leading US Mortgage Provider

Download this case study to understand how Newgen implemented its BPM based Mortgage Lending Solution for seamless mortgage loan processing.

The client is an offshore centric Business Process Outsourcing (BPO) company specializing in the Financial Services industry. The company’s mortgage lending operation was highly document intensive which resulted in many challenges like manual review, annotation, and evaluation of paper files, time-consuming workflow due to manual retrieval of necessary document, cumbersome underwriting processes, inefficient monitoring of the status of transactions, leading to lower customer responsiveness. The client engaged Newgen to automate and streamline its mortgage lending process.


  • Efficient tracking of operations
  • Faster closing of loan requests
  • Early indication to brokers on estimated Underwriting time
  • Enhanced productivity and ROI
  • Faster turnaround time
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