Case Study

Accounts Payable transformation helps leading pharma firm save 1.6 million USD

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Customer

The client is a leading multinational pharmaceutical company that manufactures a wide range of affordable and high-quality generic medicines. It has operations in 43 countries with 21 manufacturing facilities across 8 countries and serves customers across more than 150 countries.

SSC Business Challenges

  • Elongated vendor payments
  • Manual handling of documents, invoice processing, manual data entries across myriad business systems such as ERPs, e-approval systems,s and other employee portals leading to duplication, erroneous inputs, and elongated processing times
  • Increased vendor queries and follow-ups for payments with no way to track the invoices processing status
  • No status for internal stakeholders on claims travel allowance approvals, etc
  • Lack of an effective tracking, monitoring, and reporting system for KPI management and performance-based incentive handling
  • Need to reduce the cost incurred per invoice
  • Need to reduce the cost incurred per employee
  • Streamlining audit cycles for faster and compliant audits

Business impact the value realized

  • USD 1.6 million in cost savings
  • 30% reduction in cycle times
  • 35% improvement in FTE productivity
  • > 95% on-time payments
  • 21% reduction in cost per invoice