Account Opening Process Automation at Bank Dhofar
Download this case study for insights how Bank Dhofar was able to automate and optimize Account Opening Process with Newgen
Bank Dhofar is one of the fastest growing banks in the Gulf country Oman. In an effort to ramp up its services to meet rising customer expectations, Bank Dhofar was using multiple systems to handle their day to day transactions. The result was siloed processes with limited or no information flow due to which the bank started experiencing several pain points. The Bank approached Newgen to address the issues.
Bank Dhofar implemented Newgen solution across 58 branches of the bank, which supports 700+ users with more than 1,20,000 documents scanned every month.
- The number of accounts opened each day doubled
- Processing capacity increased by over 75-80%
- Operational cost reduced by 70-80%
- 90-95% improvement in process First-Time-Right
- Adherence to SLAs and compliance improved by 90-95%