Case Study: A Middle Eastern Bank Transforms Retail Lending Process with Newgen

Case Study

A Middle Eastern Bank Transforms Retail Lending Process with Newgen


Achieves improved process efficiency, disburses loan on the same day of application

The bank is a leading financial institution in the Middle East, with nearly four decades of experience. It onboarded Newgen to automate its manual processes, offer premium digital services to its customers, and enhance their experience.

With Newgen’s retail lending software, the bank automated its end-to-end retail lending process, from pre-screening, application processing, and underwriting to disbursal in a paperless and electronically-driven workflow environment.

Download the case study to learn how the bank:

  • Achieved a 30% increase in the number of customer transactions in branches
  • Increased the number of loans disbursed on the same day of application
  • Reduced turnaround time
  • Improved process efficiency
  • Enhanced visibility and control
  • Delivered better customer experience
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