Case Study

A Leading Philippines-based Insurer Digitizes Contact Center Functions for Improved Sales and Customer Service

About the Client

The client is one of the leading motor insurance companies in the Philippines, offering a wide range of general insurance products for individuals, small and medium enterprises, local and global corporations. Their wide range of product lines includes motor, travel, property, and mobile insurance.

The Client’s Requirement

The insurer was looking to deliver superior experiences to prospects and customers while connecting its disjointed legacy applications and overcoming the existing process inefficiencies.

Download the case study to know how the customer transformed its complete contact center functions and enabled its agents to assist in telesales, renewals, cross-selling/up-selling, handling customer queries, complaints, and service requests in a smooth manner.


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