CIOs Must Take the Lead in
Overhauling Retail Banking
Can you deliver “10 minutes or less” digital account opening process by 2020?
As per Gartner*, “… by year-end 2020 or less, 20% of retail banks will offer the ability to open new deposit accounts in 10 minutes or less.” Lithe new age digital banks, unburdened by legacy, are redefining customer experience. Availability of new age technologies, dynamic regulations and changing customer behavior (read declining loyalty) is challenging the status quo of the banking industry. However, legacy infrastructure of traditional established banks is acting as a major bottleneck in their effort towards delivering a seamless account opening experience.
Action Plan for CIOs & Digital Transformation leads
Download this comprehensive guide from Gartner for insights on how Retail Banking stakeholders can transform their Account Opening Process. Understand how you can analyze your current account opening process and identify steps/issues that lead to the abandonment of the application, map your requirements/gaps against technology availability and create a feasible roadmap for transformation.
*CIOs Must Take the Lead in Overhauling Retail Banking Account Opening, 8 May 2018, G00356714