RESOURCES

Whitepapers, Case Studies, eBooks & Webinars for BPM, ECM, CCM & Case Management

STAY INFORMED
Case Study: Strategic Transformation of NIC Bank’s Key Processes with Newgen’s BPM Based Banking Solution
Case Study: Strategic Transformation of NIC Bank’s Key Processes with Newgen’s BPM Based Banking Solution

NIC Bank's uses Newgen's BPM Based Banking Solution to strategically expand operations through digital transformation.
Learn More

Case Study: Digitalization of processes helps Government authorities enhance governance and decision-making
Case Study: Digitalization of processes helps Government authorities enhance governance and decision-making

Four major government departments realized the need to automate day-to-day functions, speed up processes, and transform paper-based systems for improved ...
Learn More

Case Study: Legal Case Management Implementation helps IP Law pioneer ensure timely service
Case Study: Legal Case Management Implementation helps IP Law pioneer ensure timely service

Case Management Implementation helps IP Law pioneer ensure timely service.
Learn More

Case Study: Large South Asian Insurance Company Digitally Transforms Key Insurance Processes
Case Study: Large South Asian Insurance Company Digitally Transforms Key Insurance Processes

The company insurer used Newgen’s solutions to digitally transform its manual process and tame escalating costs and inefficiencies
Learn More

Case Study: One of the Largest Indian Banks Automates a Gamut of Banking Processes to Become a Digital Enterprise
Case Study: One of the Largest Indian Banks Automates a Gamut of Banking Processes to Become a Digital Enterprise

The bank used Newgen’s solution to digitally transform a gamut of banking processes and become a digital enterprise
Learn More

Case Study: A New Age Bank in South Asia Redefines Customer Experience
Case Study: A New Age Bank in South Asia Redefines Customer Experience

The bank, serving millions of customers, enhances their customer experience by streamlining the customer communication process from generation to delivery
Learn More

Case Study: Bahamas-Based Insurance Company Automates Manual Processes to Become a Truly Digital Insurer
Case Study: Bahamas-Based Insurance Company Automates Manual Processes to Become a Truly Digital Insurer

Bahamas-based insurance company digitally transforms processes to deliver on its vision of providing enhanced services to policy owners.
Learn More

Case Study: US Based Bank Automates Commercial, Small Business & Online Account Opening
Case Study: US Based Bank Automates Commercial, Small Business & Online Account Opening

U.S. based bank automates Commercial, Small Business and Online Account Opening to keep up with evolving market conditions and ...
Learn More

Case Study: Accounts Payable transformation helps leading pharma firm save 1.6 million USD
Case Study: Accounts Payable transformation helps leading pharma firm save 1.6 million USD

The company needed a solution which could take care of the massive number of invoices and related documents they received ...
Learn More

Case Study: US Based Bank Unifies Commercial Lending Processes on a Single Platform
Case Study: US Based Bank Unifies Commercial Lending Processes on a Single Platform

Using Newgen’s solution, the client implemented a single loan origination that met the requirements of its diverse lending offerings.
Learn More

Case Study: Caribbean Based Commercial Bank Transforms FATCA, ECM and Collections Management
Case Study: Caribbean Based Commercial Bank Transforms FATCA, ECM and Collections Management

The client is the leading financial services provider in the Sultanate of Oman. Payments processes at the bank were largely ...
Learn More

Case Study: A Leading Jamaican Bank Digitally Transforms Enterprise Wide Processes
Case Study: A Leading Jamaican Bank Digitally Transforms Enterprise Wide Processes

The client wanted to unify its offerings on a single platform to offer better services to its customers and to ...
Learn More

Case Study: A Leading Middle Eastern Bank Transforms Key Payments Processes
Case Study: A Leading Middle Eastern Bank Transforms Key Payments Processes

The client is one of the leading financial services providers in the Sultanate of Oman. Payments processes at the bank ...
Learn More

Case Study: Automation of Accounts Payable for a leading FMCG player
Case Study: Automation of Accounts Payable for a leading FMCG player

Parented by a leading FMCG player, the company is a major Research and Development spender and constantly creates innovative products. ...
Learn More

Case Study: Automation of Shared Service Centre at a Fortune 500 FMCG company
Case Study: Automation of Shared Service Centre at a Fortune 500 FMCG company

The company had set up a Shared Service Center (SSC) in India for serving various offices across multiple countries to ...
Learn More

Case Study: Implementation of BPM & ECM for a Leading US BPO
Case Study: Implementation of BPM & ECM for a Leading US BPO

Based on the analysis of client’s requirement, Newgen proposed a cloud-based process framework solution based on its comprehensive Business ...
Learn More

Case Study: Automation of Credit Card and Saving Application process for a Leading BPO
Case Study: Automation of Credit Card and Saving Application process for a Leading BPO

Based on the analysis of client’s requirement, Newgen proposed a cloud-based process framework solution based on its comprehensive Business ...
Learn More

Case Study: Automation of Accounts Payable at a leading Beverage Producer Across the Globe
Case Study: Automation of Accounts Payable at a leading Beverage Producer Across the Globe

The FMCG company in India has been using Newgen's solution platform for more than 3 years and now they have decided ...
Learn More

Case Study: Streamlined Provider Contracting with Newgen’s Provider Network Management
Case Study: Streamlined Provider Contracting with Newgen’s Provider Network Management

A leading Health Plan in the United States simplified its Provider Contracting process to reap multiple benefits. Read this case ...
Learn More

Case Study: Newgen Implemented its ECM and BPM Suite with E-Memo Application for a judicial commission’s territory of Madhya Pradesh
Case Study: Newgen Implemented its ECM and BPM Suite with E-Memo Application for a judicial commission’s territory of Madhya Pradesh

The client had a vision of building a transparent and corruption free organization. Keeping this in mind, the client required ...
Learn More

Case Study: One of the fastest growing states in India goes paperless and fosters efficient administration
Case Study: One of the fastest growing states in India goes paperless and fosters efficient administration

A state government had to manage 24 districts, collaborate with 20 state agencies and various others departments. Several government officials working manually, ...
Learn More

Case Study: Winning complexities with legal case management
Case Study: Winning complexities with legal case management

Download this case study to get insights how The Law Society of Singapore leveraged Newgen’s Legal Case Management Solution ...
Learn More

Case Study: New York Based Community Bank Transforms Its Commercial Loan Origination
Case Study: New York Based Community Bank Transforms Its Commercial Loan Origination

A New York Based Community Bank wanted to deliver premium services and deliver enhanced CX. Get this case study to ...
Learn More

Case Study: Digital Customer Application Form Management
Case Study: Digital Customer Application Form Management

The client is a leading industrial conglomerate in the country, and has emerged as one of the frontline companies in ...
Learn More

Case Study: A Leading Bank in Caribbean transforms Retail Lending Operations with Newgen Solution
Case Study: A Leading Bank in Caribbean transforms Retail Lending Operations with Newgen Solution

The bank was experiencing discrepancy between its service delivery and commitment to retail loan service excellence, which prompted them to ...
Learn More

Case Study: Fortune 500 Healthcare Payer Automates Appeals & Grievances Process with Newgen
Case Study: Fortune 500 Healthcare Payer Automates Appeals & Grievances Process with Newgen

The customer is a multi-state healthcare payer and offers both Medicare and Medicaid plans. New regulations and manual processes for ...
Learn More

Case Study: Leading government department streamlines resources with Newgen’s Knowledge Management System
Case Study: Leading government department streamlines resources with Newgen’s Knowledge Management System

The department realized the need for implementing a robust knowledge management system to strengthen its members' consultancy skills and ensure ...
Learn More

Case Study: World’s Largest Political Party implements Newgen’s Knowledge Management system
Case Study: World’s Largest Political Party implements Newgen’s Knowledge Management system

The organization is acclaimed as the world’s largest political party* and is also positioned as India’s largest political ...
Learn More

Case Study: Newgen BPM Implementation for a Government Fertilizers and Chemicals Manufacturer
Case Study: Newgen BPM Implementation for a Government Fertilizers and Chemicals Manufacturer

The customer is a highly respected government sector enterprise, based out of Gujarat. They wanted to implement a solution to ...
Learn More

Case Study: Account Opening Process Automation for Leading Public Sector Bank
Case Study: Account Opening Process Automation for Leading Public Sector Bank

Bank users were facing -great difficulty to maintain updated customer data in core system. It was time consuming to maintain ...
Learn More

Case Study: Transforming Account Opening and Funds Transfer for a leading Pan-African Bank
Case Study: Transforming Account Opening and Funds Transfer for a leading Pan-African Bank

The leading Pan-African bank with their business across 22 countries faced challenges like: lack of process standardization. Also, the bank had ...
Learn More

Case Study: Managing Storage, Retrieval and Archival of Customer Bills
Case Study: Managing Storage, Retrieval and Archival of Customer Bills

The organization was finding it difficult to handle the burgeoning volume of customer forms, bills and other documents. In addition, ...
Learn More

Case Study: Revamping Content and Document management for India’s leading private sector bank
Case Study: Revamping Content and Document management for India’s leading private sector bank

Newgen revamped Content and Document management for India’s leading private sector bank. The bank had been expanding its network ...
Learn More

Case Study: Leading Australian Government agency breathes easy with Newgen EDRMS
Case Study: Leading Australian Government agency breathes easy with Newgen EDRMS

A leading statutory authority of the Government of Australia required a solution to migrate the entire registry system on one ...
Learn More

Case Study: Newgen CCM Solution Implementation for Leading Bank in India
Case Study: Newgen CCM Solution Implementation for Leading Bank in India

Learn how Newgen helped a bank with customer communication management that is among the first of the new-generation private-sector banks ...
Learn More

Case Study: Leading Insurance Company in Cyprus Automates Multiple Processes Using Newgen Solutions
Case Study: Leading Insurance Company in Cyprus Automates Multiple Processes Using Newgen Solutions

Automation of Claim Process, Assessment Process and Renewal Notice Process for a Leading Insurance Company in Cyprus
Learn More

Case Study: Grievance Management System for Large Insurance Firm
Case Study: Grievance Management System for Large Insurance Firm

Newgen offers a unique Grievance Management System to large Insurance firms to enable them to centralize system to track and ...
Learn More

Case Study: Learn how Newgen enabled a leading North American Bank to become FATCA Ready
Case Study: Learn how Newgen enabled a leading North American Bank to become FATCA Ready

Customer on-boarding & KYC processes for Individual, Wealth & Corporate Banking has been made efficient with Newgen Solution. Also, integration with core ...
Learn More

Case Study: Automating Mortgage lending for a leading US Mortgage provider
Case Study: Automating Mortgage lending for a leading US Mortgage provider

If efficient tracking of operations resulting in effective handling of customer queries and loan servicing requests is of importance for ...
Learn More

Case Study: Trade Finance process transformation for one of the most tech-savy banks in the world
Case Study: Trade Finance process transformation for one of the most tech-savy banks in the world

Learn how Newgen Solutions are helping a highly tech-savy bank reduce its TAT, increase processing capacity, adhere to SLAs, monitor ...
Learn More

Case Study: Sprucing up Trade Finance process for a leading Indian Bank
Case Study: Sprucing up Trade Finance process for a leading Indian Bank

High speed of transactions ensured desired economy of scale, increased operational efficiency; reduced manual intervention caused faster TAT, and easy ...
Learn More

Case Study: Commercial Lending Process Automation at Bank Dhofar
Case Study: Commercial Lending Process Automation at Bank Dhofar

Newgen’s robust BPM platform and agile implementation helped Bank Dhofar smoothly transition their processes to an automated environment & gain ...
Learn More

Case Study: Creating a smart Loan Origination Process for a leading financial services provide in Oman
Case Study: Creating a smart Loan Origination Process for a leading financial services provide in Oman

Newgen’s BPM solution, being used by around 300 users across multiple branches, transformed the corporate loan process for the bank ...
Learn More

Case Study: Transforming Account Opening for a leading Central American Bank
Case Study: Transforming Account Opening for a leading Central American Bank

Learn how Newgen Solution enabled in real time monitoring, report generation, real time visibility and agility/ continuous process improvement, among ...
Learn More

Case Study: Account Opening Process Automation at National Bank of Kenya
Case Study: Account Opening Process Automation at National Bank of Kenya

By implementing Newgen Banking Solution, National Bank of Kenya transformed its two critical processes-Account opening and Credit approval process and ...
Learn More

Case Study: Account Opening Process Automation at Bank Dhofar
Case Study: Account Opening Process Automation at Bank Dhofar

Bank Dhofar implemented Newgen solution across 58 branches of the bank, which supports 700+ users with more than 1,20,000 documents scanned every month. ...
Learn More

Case Study: Newgen Implemented BPM Solution for a Government Agency in Philippines
Case Study: Newgen Implemented BPM Solution for a Government Agency in Philippines

Today, one of the biggest challenges in Document Management is complexity (design and integration). For one such Case, Newgen went ...
Learn More

Case Study: Newgen e-Gov Implementation at one of World’s Largest Air Force Departments
Case Study: Newgen e-Gov Implementation at one of World’s Largest Air Force Departments

This Case Study attempts to address your questions related to digitization, centralization and streamlining of document and their capture, access ...
Learn More