While everyone wants to do new and exciting, successful enterprises thrive on doing the repetitive, and mundane, efficiently. Thanks to legacy and dated operations, organisations continue to overly depend on people for performing these tasks manually. RPA is a boon for such situations.
However, it can quickly become a case of losing sight of the woods for the trees. A solid process automation deals with highways as well as it does with exits and last mile touch points. RPA is a last mile task automation for processes and can get you tremendous leverage when supported by a broader process platform.
RPA is in essence a process exercise. It can be a great leverage for digital if planned and deployed in conjunction with broader customer-centric processes and outcomes.