NEWGEN CCM SUITE
Communication Template Library
Design Engaging Communications with User-friendly and Ready-to-use Templates
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Our platform offers a wide array of simple, ready-to-use templates, best-suited for customer-facing communications. Leveraging these templates, you can create, update and manage communications in batches and generate interactive and on-demand communications.
You can roll-out personalized communications across multiple engagement channels by selecting the right font, adding images and message lines, enabling secured e-signatures, and embedding targeted marketing campaigns.
Key Features
- Import existing PDFs and translate word documents into designer templates
- Create a master template and re-use it across all repositories
- Import/ export designer templates for re-usability across users and environments
- Check-in and check-out with base lining feature for version control
- Read/ write templates as per defined roles and privileges and use maker-checker capability
- Maintain a central repository of templates to sieve through a wide range of templates for perusal and usage
- Process templates in different languages such as English, Spanish, Portuguese, and others
Key Benefits
- Ensure Consistent Branding
Choose templates from our extensive template library or create new template designs to ensure design consistency - Use Multiple Templates
Design communications using templates for welcome letters, e-statements, consolidated e-statements, payment acknowledgements, promotional letters, and others - Delight Customers
Deliver communications in customers’ preferred language be it English, Spanish, Portuguese or any other
Case Study: A New Age Bank in South Asia Redefines Customer Experience
Know how the bank enhanced their customer experience by streamlining the customer communication process from generation to delivery.
WHITEPAPER
The COO’s Role in Share of Wallet
Delivering value to existing customers is one of the primary responsibilities for a COO.
