NEWGEN CCM SUITE
Communication Monitoring
Manage Customer Communication Lifecycle with Complete Process Visibility and Real-time Notifications
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Maintain an oversight across your customers' communication lifecycle with our comprehensive dashboard and reports. Generate real-time reports and track delivery of communications across different channels such as print, email or archival. Further, the platform meets all your compliance and audit requirements by capturing and archiving detailed monitoring logs.
Key Features
- Track and monitor delivery of communications and get insights into successful, failed, or pending records across different channels such as print, email or archival
- Apply filters on cycle, jobs or timestamps to generate dashboard data
- Archive monitoring logs to meet audit and compliance requirements
- Pause or resume a cycle of communications on-demand
- Export monitoring data to different formats, such as in excel
- Customize dashboard based on department/ business needs
Key Benefits
- Track in Real
Monitor and track every communication sent across various channels. View number of communications generated and their status – delivered, read, clicked and bounced - Take Corrective Actions
Allow system users to easily control high volume batch generation needs by simply clicking on pause, retry, resume, stop buttons - Send Alert Notifications
Provide automatic alerts and notifications to system users on generation and distribution status
Case Study: A New Age Bank in South Asia Redefines Customer Experience
Know how the bank enhanced their customer experience by streamlining the customer communication process from generation to delivery.
WHITEPAPER
The COO’s Role in Share of Wallet
Delivering value to existing customers is one of the primary responsibilities for a COO.
