Customer Communication Management Modernization - Customer Communication Management Modernization

Customer Communication Management Modernization

Upgrade your existing CCM to deliver a personalized customer experience across channels.

Request Demo
eBook: Modernize your Customer Communications
Whitepaper: The Art and Science of Customer Experience
Video: Automation of CCM at Tokio Marine HCC
Customer Communication Management (CCM) Modernization - Customer Communication Management Modernization

Customer Communication Management (CCM) Modernization

Do away with expensive and outdated legacy document composition and generation systems. Seamlessly migrate to Newgen’s modern customer engagement platform and transform the way you communicate with your customers. Leverage our cloud-enabled product offering, built on a digital transformation platform, to enable personalized interactions across channels. Design and distribute batch, on-demand, and interactive communications at scale. Get a 360-degree view of the communication lifecycle while meeting compliance requirements.

Traditional Enterprise Communication Versus Modern Customer Engagement

- - Customer Communication Management Modernization

4 Reasons Why You Should Replace Your Legacy CCM

REDUCE OPERATIONAL COSTS

Eliminate high maintenance, storage costs, and expensive upgrades of legacy, print-oriented document generation systems. Move from an on-premise legacy system to a modern cloud platform. Gain scalability to handle a large volume of communications using less hardware and meet customers' evolving needs. Migrate easily without any manual intervention.

ENSURE SEAMLESS COMMUNICATIONS

Leverage integration ecosystem and cloud-ready APIs to integrate with modern core systems, customer relationship management systems, and customer service applications to ensure seamless information flow across systems. Interact with your customers on-demand through their preferred digital channels.

ENHANCE CUSTOMER EXPERIENCE

Enable responsive customer interactions across channels. Facilitate document generation through self-service portals to reduce customers’ wait time and print and handling costs. Leverage social media platforms to increase engagement and trigger dynamic, event-based interactions.

ENSURE MODERN COMPLIANCE

Ensure 100% auto archival of communications while complying with regulatory and data protection requirements. Gain visibility across the process with detailed reporting and monitoring.

Success Stories

On-demand document generation spurs growth - Customer Communication Management Modernization
On-demand document generation spurs growth
This Insurance and Investment Company is one of the largest in India with an asset value of over 200 billion USD and a...
Automation of 300+ templates - Customer Communication Management Modernization
Automation of 300+ templates
The Riyadh-based bank is one of the largest and most acclaimed in the Kingdom. Established over 60 years back, the...
Paperless office for efficient administration - Customer Communication Management Modernization
Paperless office for efficient administration
As a new-age bank, the organization wanted to reinvent their customer experience. However, the bank struggled with their...