Customer Communication Management Modernization

Upgrade your existing CCM to deliver a personalized customer experience across channels.

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 Customer Communication Management (CCM) Modernization - Customer Communication Management Modernization

Customer Communication Management (CCM) Modernization


Do away with legacy templates and less-than-ideal way of handling communications. Seamlessly migrate to Newgen’s modern customer engagement suite and transform the way you communicate with your customers. Leverage our cloud-enabled product offering, built on a digital transformation platform, to enable personalized interactions across channels. Design and distribute engaging and on-demand communications with extensive template management. Get a 360-degree view of the communication lifecycle while meeting all compliance requirements.

Traditional Enterprise Communication Versus Modern Customer Engagement Comparison

 -  - Customer Communication Management Modernization
Customer Communication Management Modernization

“Newgen is a good fit for enterprises looking to modernize their critical content and process applications and seeking a fresh, cost-effective alternative to older apps.”

The Forrester Wave™: ECM Content Platforms, Q3 2019

4 Reasons Why You Should Replace Your Legacy CCM

Modernize Template Generation

Design engaging customer communications with user-friendly and ready-to-use templates that do not require any coding. Configure responsive communications and apply personalization rules while maintaining security. Ensure personalized, effective, and compliant communications in line with your branding guidelines.

Enhance Customer Experience

Enable responsive customer interactions across channels, and document generation through self-service portals. Reduce the customer’s wait time and deliver a delightful experience. Leverage social media platforms to expand customer reach and trigger dynamic, event-based interactions.

Ensure Scalability and Compliance

Ensure 100% auto archival of every communication while complying with regulatory and data protection requirements. Handle a large volume of communications with our cloud-based customer engagement suite.

Ensure Seamless Communications

Leverage integration ecosystem and cloud-ready APIs for SaaS applications to ensure seamless information flow across systems. Interact with your customers on-demand through their preferred digital channels.

You are one step away from modernizing your CCM

Success Stories

On-demand document generation spurs growth - Customer Communication Management Modernization
On-demand document generation spurs growth
This Insurance and Investment Company is one of the largest in India with an asset value of over 200 billion USD and a...
Automation of 300+ templates - Customer Communication Management Modernization
Automation of 300+ templates
The Riyadh-based bank is one of the largest and most acclaimed in the Kingdom. Established over 60 years back, the...
Paperless office for efficient administration - Customer Communication Management Modernization
Paperless office for efficient administration
As a new-age bank, the organization wanted to reinvent their customer experience. However, the bank struggled with their...