Process Analytics Software
Leverage intelligent analytics to generate intuitive, predictive insights and enable smarter, in-process decision making. Increase your organization’s speed and responsiveness with straight-through and automated processes. Further, create and deliver contextual communications for an unparalleled customer experience.
Process and Sentiment Analysis
- Process-driven analytics to intelligently convert big data into usable information for improved process efficiency and decision making
- Technologies, including natural language processing, semantic analysis, and sentiment analysis, to convert unstructured content into structured data
Process Speed and Efficiency
- Reduced process cycle times through automation and machine learning
- Streamlined processes based on descriptive analytics
Contextual Customer Interactions
- Case management to handle dynamic customer needs
- Contextual interactions based on capture customer data and suggestive analytics
User-friendly Interface for Process Visibility
- Unified dashboards to visualize operations and set alerts
- Diagnostic analytics with drill down, predictive, and suggestive capabilities
Intelligent Problem Solving and Decision Making
- Artificial intelligence and machine learning capabilities and problem-solving based on historical data
- Autonomous decision-making and straight-through processing
API Abstraction Layer and Topology Manager
- API abstraction layer to enable applications to consume framework capabilities
- Topology manager to support data flow topologies and perform various data operations
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