Social Governance - Social Governance

GOVERNMENT

Social Governance

Innovate citizen-engagement and promote collaboration while delivering citizen-centric services with Newgen Social Governance solution.

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Social Media has revolutionized the way people interact with each other. It has promulgated new forms of social interaction via platforms that help initiate dialogues, exchange of ideas, and collaboration. This has created an opportunity for Government agencies to leverage innovative ways to engage citizens, and offer citizen-centric governance.

Our Social Governance solution comprises Newgen Social BPM, and Newgen Social Records Management System module. Social BPM allows your organizations to directly capture and process service requests generated on social media platforms like Facebook, Twitter, LinkedIn, etc. Social RMS enables them to not only monitor social media pages, but also view and reply to social messages. The solution auto-classifies posts and archives them as per regulatory policies.

Brochure: Newgen solutions for eGov Office

Read to know how our e- Gov Office solution automates day-to-day functions at all levels of the administrative hierarchy.

Reach citizens via your medium of choice
Integrates Social Media with your current systems and allow citizens to post complaints, queries and suggestions.

Real-time data collection
Collect data and insights from various social channels, which can be compiled and analyzed to give directional insights. Governments can easily initiate call-to-action for various launches & programs with this solution.

Archive social content
Manage and archive communication threads across multiple social media channels with social records management system, and auto-classify archived content into a defined file plan.

Ensure dynamic collaboration
With our Case Management Solution, we enable Government agencies to collaborate dynamically across internal and external parties. Further, we help exchange information for quick resolutions in such unanticipated and unstructured scenarios like legal case management, incident management etc.

Expand your reach
Reach citizens through their medium of choice. Integrate Social Media with your current systems and allow citizens to post complaints, queries and suggestions.

Become citizen centric
Develop a strong connect between governing body and citizens by enhancing collaboration through social media. Become citizen centric by sharing information, initiating discussions, creating awareness, and receiving citizen feedback on various government policies and services.

Real-time data collection
Collect data and insights from various social channels which can be compiled and analyzed to give directional insights. By implementing this solution the governments can easily initiate call-to-action for various launches & programs.

Archive social content
Manage and archive communication threads across multiple social media channels with social records management system and auto-classify archived content into a defined file plan.

REINVENT E-GOVERNANCE

Social Governance - eBook: e-governance Digitally Empowering the Nation

eBook: e-governance Digitally Empowering the Nation

Find out how Our ‘Made in India’ solutions aim to reform G2G, G2B, and G2C operations.

REINVENT COLLABORATION

Social Governance - Can Social Media compel the government to be collaborative?

Can Social Media compel the government to be collaborative?

Social media has massive potential when it comes to social governance. But that hasn't been cashed in on.