Government agencies, such as yours, often have to manage a large number of unstructured or semi-structured processes, such as, dispute resolution and fraud investigation. These processes are inherently content-intensive, dynamic and collaborative.
Our Case Management Solution enables you to foster dynamic collaboration across stakeholders, and seamlessly exchange information. This facilitates faster resolutions of unanticipated and unstructured scenarios, and smarter decision making by tapping into the tacit knowledge of individuals. The in-flight process change capability and advanced analytics, allows you and your officials to decide ‘the next best action’ while working on a case, rather than just follow the predefined orchestration.
Comprehensive Content Capture
Information required to process a case exists in multiple formats such as paper, electronic document, image, e-mail, voice mail, etc. Newgen’s Comprehensive Capture Solution provides the ability to capture various inbound content objects into a Case Folder.
Comprehensive Document Management
Case-related information is generally received and managed in the form of business documents. Thus, a case management platform must include a complete document management system, a comprehensive facility for creating, capturing, indexing, storing, finding, viewing, sharing, editing, versioning, and retaining a wide variety of document types.
Performance Monitoring and Reporting
Newgen’s Business Activity Monitor (BAM) is a real-time monitoring component of our platform-independent, scalable Business Process Management solution. Built using open technologies, it has seamless integration abilities, allowing it to be introduced into any IT infrastructure.
Faster case resolution
Enhanced collaboration and seamless exchange of information across internal and external parties results in improved productivity and reduced case cycle time.
Unified case file interface reduces silos and allows for easy access to data, documents and reports for each case, its sub-case, tasks and their relationship, allowing for extensive investigations.
Improved on-demand citizen services
Build tailored and out-of-the box solutions to address dynamic citizen requests. Enhance citizens’ service experience by allowing them to access all the vital information and services through online portals and other mobile devices.
Smarter decision making
Dynamic flows with ad-hoc case routing, access to contextual information during the decision process and powerful analytics to provide key information and trends, enable knowledge workers to make more informed decisions.
Enable automated reporting to various agencies, capture extensive audit trails and logs, and maintain federal reporting compliance through enforced data collection rules.
Read for insights into critical factors to be considered while devising an IT strategy to ensure efficient service delivery.