Citizens are now tech-savvy, and opt for mobile and digital channels to complete their day-to-day transactions. This is reason enough for governments to rethink their service delivery models. Our Citizen Services solution enables efficient service delivery, and allows end-to-end automation of citizen-centric services. We offer you a unified e-Governance platform with Business Process Management (BPM) and Enterprise Content Management (ECM) capabilities.
The solution also ensures that government retains strategic control over the critical documents, and empowers governments to become citizen-centric by ensuring citizen services are available anytime and anywhere.
Information exchange and interoperability
It ensures privacy and data integrity, leading to timely delivery of services
Digital processing of documents
Leads to reduced manual hand-offs. Extensive tracking capabilities ensure a comprehensive view across processes and substantial improvement in productivity
Allow easy, anytime – anywhere access to information, government services and programs across multiple channels
Eliminating information silos across departments
Results in enhanced collaboration and shortened service delivery cycle
Maintain extensive audit trails
Helps organizations remain compliant with a myriad of regulations and policies for long term archival of content
Efficient and timely delivery of services
Facilitate interoperability across departments with seamless information exchange, ensuring privacy and data integrity, further leading to timely delivery of services
Reduce manual hand-offs with automated processes, and digital processing of documents. Leverage extensive tracking capabilities to gain comprehensive view across processes and ensure substantial improvement in productivity
Higher citizen satisfaction
Allow easy, anytime – anywhere access to information, government services and programs across multiple channels.
Consolidated IT infrastructure
Eliminate information silos across departments/agencies with a unified platform, resulting in enhanced collaboration and shortened service delivery cycle
Maintain extensive audit trails and ensure compliance with myriad of regulations and policies for long term archival of content
Read for insights into critical factors to be considered while devising an IT strategy to ensure efficient service delivery.