Enterprise Service Management - Enterprise Service Management

CROSS INDUSTRY

Enterprise Service Management

Improve experience of customers, employees, partners, and suppliers.

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It is critical for you to deliver a great experience to all your internal and external customers which include partners, suppliers, employees, and other stakeholders. They demand personalized, contextual and responsive experience irrespective of the time, place or channel.

Newgen’s low code platform for enterprise service management (ESM) helps you manage a broad range of services, from updating transactions to managing complex workflows involving multiple steps and participants.
Your enterprise can cater to a wide gamut of services to address your stakeholders’ concerns and bridge silos.
The application intakes requests from any channel processes them intelligently, and creates a personalized action or response. The system allows engagement through any channel regardless of the origin of the request.

Brochure: Enterprise Service Management

Know how you can deliver a consistent experience for a holistic customer journey across channels.

Low code Development Environment
Enable rapid application development with a modeling-driven environment supported by agile methodologies

Multi-experience Form Building with Robotic Process Automation (RPA)
Support development of applications across devices and channels with varying form factors and responsive design

Content-Process Integration
Manage end-to-end content lifecycle in conjunction with the corresponding service request process and allow easy access to the required information

Workflow Control, Analytics, and Intelligent Orchestration
Process orchestration capabilities along with RPA and analytics enable continuous improvement, improved efficiency, and intelligent decision-making

Digital Sensing and Customer Engagement
Intake requests from any channel, processes them intelligently and creates a personalized action or response. The system allows engagement through any channel regardless of the origin of the request

Integration Adapters for Third-Party Applications
Integrate with third-party applications and offer the ability to plug-and-play with web services

Better Support to Partners
Provide better support to partners with duplicate invoice request, goods return request, product installation request, etc.

Enhanced Customer Service
Delight your customers with credit limit update, communication details updates, complaints, appeals and grievances

Empowered Employees
Automate employee onboarding, expense reimbursements, goal settings, appraisals, training requests, rewards and recognitions

Omnichannel Communication
Register requests from any channel with intelligent processing to create an automated personalized action or response. Respond via any channel regardless of the origin of the request

Unified View of Customer Information
Provide unified view of customer information with dashboards for data analysis

CASE STUDY

Enterprise Service Management - Customer Service Management Process Transformation for a Fortune 500 Bank

Customer Service Management Process Transformation for a Fortune 500 Bank

Know how the bank optimized their end-to-end complete process and experienced substantial top-line growth.

WHITEPAPER

Enterprise Service Management - A Modern Approach to Enterprise Service Management

A Modern Approach to Enterprise Service Management

Learn how a platform can provide the scale, control, visibility, and help organizations transform their customer experience.