In a highly competitive marketplace, effective and efficient strategy for customer acquisition and retention is imperative. Strong customer engagement influences purchase decisions and customer satisfaction. Quality, duration, and consistency of customer interactions thereby assume huge significance for an organization.
Our comprehensive customer relationship management (CRM) solution helps automate and streamline all customer facing processes, breaks the silos between different functions and ensures a smooth flow of information within the organization.
Sales Force Automation
Manages sales activity to track and improve sales performance, and end-to-end customer engagement
Manages creation and approval of campaigns, and tracks costs, budgets, activities, and responses against campaigns
Social Cell Enablement
Helps gauge consumer sentiment from social posts, and auto reads and classifies social posts through social listening capabilities
Helps manage queries, complaints and service requests, and improves collaboration to increase first call resolution rates
Improved return on investment evaluation and expenditure optimization through tracking of campaign activities, costs, and response
Better decision making
Assisted decision making with the help of goal management and tracking of all interactions related to a prospect, customer or opportunity
Improved CSAT levels and reduced customer attrition, due to an advanced workflow, case management, and turnaround time tracking
Customized mobile applications for different organizations built on a mobility framework