Customer Relationship Management - Customer Relationship Management<br />

CROSS INDUSTRY

Customer Relationship Management

Market effectively and manage customer relations throughout the customer lifecycle.

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In a highly competitive marketplace, effective and efficient strategy for customer acquisition and retention is imperative. Strong customer engagement influences purchase decisions and customer satisfaction. Quality, duration, and consistency of customer interactions thereby assume huge significance for an organization.
Our comprehensive customer relationship management (CRM) solution helps automate and streamline all customer facing processes, breaks the silos between different functions and ensures a smooth flow of information within the organization.

Brochure: Customer Relationship Management

Market effectively and manage customer relations throughout the customer lifecycle.

Sales Force Automation
Manages sales activity to track and improve sales performance, and end-to-end customer engagement

Campaign Management
Manages creation and approval of campaigns, and tracks costs, budgets, activities, and responses against campaigns

Social Cell Enablement
Helps gauge consumer sentiment from social posts, and auto reads and classifies social posts through social listening capabilities

Service Management
Helps manage queries, complaints and service requests, and improves collaboration to increase first call resolution rates

Effective marketing
Improved return on investment evaluation and expenditure optimization through tracking of campaign activities, costs, and response

Better decision making
Assisted decision making with the help of goal management and tracking of all interactions related to a prospect, customer or opportunity

Happier customers
Improved CSAT levels and reduced customer attrition, due to an advanced workflow, case management, and turnaround time tracking

Employee mobility
Customized mobile applications for different organizations built on a mobility framework

CASE STUDY

Customer Relationship Management - Customer Service Management Process Transformation for a Fortune 500 Bank

Customer Service Management Process Transformation for a Fortune 500 Bank

Know how the bank optimized their end-to-end complete process and experienced substantial top-line growth.

eBook

Customer Relationship Management - Digital Platform for a Connected Enterprise

Digital Platform for a Connected Enterprise

Download the eBook to decode the crux of digital.