Customer Complaints Management - Customer Complaints Management

CROSS INDUSTRY

Customer Complaints Management

Handle customer complaints effectively and improve brand loyalty through Newgen's Unified Case Management solution with omni-channel capability.

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Our multi-channel capture Customer Complaints Management Solution with its auto-routing of complaints, helps you handle customer complaints quickly and effectively, to reinforce your brand image. Newgen’s single unified Case Management based framework creates a secured vault of information and helps deliver complaint status to all stakeholders with standardized templates ,consistently and promptly. There is continuous monitoring of complaint status with complete case visibility and better compliance for a seamless customer experience.

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Flexible and agile platform
Built atop BPM, DMS and CCM core, Case Management lends flexibility to the solution, while the underlying BPM core makes the solution agile

Data and content management
Multi-capture intake and archival of content, combined with unified case file interface for access to data and documents creates a secure vault for information

Assists smarter decision-making
Access to contextual information during the process ensures informed decision-making. Powerful Rules Engine adjusts to process fluctuations, and access to real time ad-hoc reports and case pattern is ensured.

Ensures better compliance
Routing of cases based on the nature of complaint, SLA and regulatory adherence, combined with capture of audit trails & logs

Fast-track Complaints Resolution
Multi-channel capture and auto-routing of complaints ensures faster resolution

Standardized Communications
Deliver consistent and timely communication on complaint status to all stakeholders with standardized templates

Transparency and Compliance
Continuous monitoring of complaint status ensures complete case visibility and better compliance

Smarter and more informed decisions
Access to contextual information during the process ensures informed decision-making

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REINVENT GRIEVANCE MANAGEMENT

Customer Complaints Management - Employee Grievance Management Brochure

Employee Grievance Management Brochure

Streamlined grievance reporting with Newgen Solution