Modernizing Without Replacing the Core: How a Global Life Insurer Achieved 70% STP with Newgen

For a leading global life insurance provider, serving millions across protection and savings products, growth brought complexity.

Its long-standing Policy Administration System (PAS) remained stable, but rising volumes, expanding product portfolios, and increasing regulatory scrutiny were slowing day-to-day operations. In absence of a life insurance automation platform underwriting and claims journeys were fragmented. Business rules were embedded inside the core system.

Every rule update in required IT intervention with legacy insurance underwriting software. Proposal assessments involved multiple hand-offs. Fraud checks lacked standardization. Visibility across the lifecycle was limited. Turnaround time increased, operational costs rose, and customer experience began to feel the strain.

Yet a risky core replacement was not an option.

The Strategic Shift

Instead of replacing the PAS, the insurer introduced a modern orchestration layer and centralized Business Rules Management System (BRMS) alongside it, powered by Newgen’s low-code insurance platform.

With insurance workflow orchestration, rules were decoupled from the core. Workflows were automated. Straight-through processing (STP) was prioritized. Real-time dashboards replaced blind spots. Insurance process automation software ensured that governance became embedded, not reactive.

The Impact

The transformation delivered measurable results:

• 70% STP for retail business
• 64% STP for credit business
• Targeting 85% STP through rule optimization
• Faster underwriting and claims decisions
• Reduced manual intervention and operational costs
• Improved risk consistency and fraud control
• Greater audit readiness and AI-first decisioning
• Faster rollout of product and regulatory changes

The Outcome

By modernizing around the core—rather than replacing it—the insurer built a scalable, rules-driven architecture that improved speed, transparency, and resilience.

The AI-first Life & Annuity automation platform supported a future-ready digital foundation designed for higher volumes, stronger governance, and AI-led decisioning—without disrupting core stability.

Transformation didn’t require tearing down the past. It required orchestrating it intelligently.