Newgen Software Inc., a provider of healthcare payer solutions, today announced its participation as a platinum sponsor at the Insight Exchange Network’s conference on Enhancing Appeals & Grievances and Improving ODAG & CDAG Readiness at Nashville, TN from March 6-8, 2019.

“The Appeals and Grievances process is highly regulated, scrutinized and monitored. Healthcare payers need to deliver timely resolutions to members’ complaints, appeals & grievances, received in any form in a streamlined manner while adhering to the state-level and CMS guidelines. Newgen enables Health Plans across the United States to transform multiple processes in the modern healthcare ecosystem and keep up with the increasing expectations of members and providers,” said Diwakar Nigam, MD and Chairman, Newgen Software.

Join Tim Kreiner, VP – Channel & Strategic Sales Americas, Newgen Software Inc. during a 45-minute speaker session on March 7th, 2019. Tim will be presenting ‘A Modular Approach to Improving A&G Efficiencies’ and will touch upon ways to effectively respond to members’ complaints, appeals and grievances while complying with regulatory guidelines and delivering superior member services. Attendees can meet Newgen experts in the networking area to understand and acquire best practices for streamlining the Appeals & Grievances processes.

Newgen Appeals & Grievances solution enables health plan to effectively manage appeal, grievances, provider dispute, and inquiry for both Medicare and Medicaid line of business along with CMS compliance, audit and operational reporting. Further, a health plan can foster transactional efficiencies via Newgen’s robust Business Process Management (BPM) framework and smart service delivery models.

Newgen offers centralized control and a superior member experience. The solution streamlines the inflow of CAG from various sources, such as email, paper, mail, web portal, and others. The rules-based engine prioritizes transactions and enables intelligent case routing. This results in faster and accurate resolutions.

The conference will be held at AC Hotel Nashville Downtown, Nashville TN, from 6th to 8th March, 2019.

About Newgen Software Inc.

Newgen Software Inc., is a provider of Business Process Management, Enterprise Content Management & Customer Communication Management platform with large, mission-critical solutions deployed at world’s leading banks, insurance firms, healthcare organizations, governments, BPO’s & telecom companies.

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Asif Khan