Newgen Software, a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), and Customer Communication Management (CCM) solutions is organizing a half-day event on “Superior Customer Experience in BFSI through Digital Transformation” in Bangkok on September 29th, 2015.
With customer centricity becoming a key priority, Banks and Insurance companies have a growing need to embrace digital platforms in order to provide exemplary customer experience to their customers. This event will focus on the strategy for an organization to go digital and to upgrade their current platforms. The half-day event will be addressed by Mr. Iker Ibanez (Director Technology Consulting – PwC), Mr. Danai Wangsiri (VP BFSI – Yip In Tsoi), and Mr. Manojit Majumdar (VP Channel Sales – Newgen Software).
Speaking about this occasion Mr. Iker Ibanez, from PwC, said, “I take huge interests in the new technology platforms. It’s exciting to see how recent trends in technology are shaping the new guidelines as to how business is done today. Putting customer at the centre of every activity has given a new dimension to the experience provided by banks and Insurance companies these days. The event shall focus on how companies can leverage power of digital to disrupt, to be agile and to create one-to-one experiences for customers.”
Mr Danai Wangsiri commented, “A company can differentiate itself from competition by providing superior customer experience at affordable costs. Digital transformation provides you with a platform to engage with your customers through omnichannel approach and delight them and creating experience that they would love to share. The event shall emphasize on the quest to understand how disruptive technology can help ushering a noticeable experience for digital customers of today.”
“Businesses now are entering an era of digital Darwinism where technology, society and business models rapidly evolve,” said Mr. Manojit, “To truly deliver a 360-degree customer experience, it is necessary to connect with the customer through various touch points. We, at Newgen, believe that digital transformation is a continuous exercise to seek out best possible ways to improve customer experiences and relationships. We are committed to help our customers develop a digital enterprise-wide DNA, keep pace with competing business demands and improve performance.”
Newgen Software Technologies Pte Ltd. is a leading global provider of Business Process Management (BPM), Enterprise Content management (ECM) ,Customer Communication Management (CCM) and Adaptive Case Management(ACM), with a global footprint of 1300 installations in 60 countries.