Newgen Software Technologies Limited, a global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), and Case Management (CM) solutions, says its Business Process Management (BPM) framework chosen by National Bank of Kenya has been awarded the prestigious WfMC Global Award for Excellence in BPM and Workflow for the year 2015. National Bank of Kenya is one of the leading commercial banks in Kenya.
Mr. Diwakar Nigam, MD & CEO, Newgen Software says: “This recognition is a testament to the superior technology and solution expertise offered by Newgen, especially in the BPM space. It is our goal to continuously innovate in order to help our customers transform their businesses. We are delighted that National Bank of Kenya, one of our highly valued customers, has been able to leverage our BPM solution effectively to derive process efficiency and business value. We look forward to working closely with them to further enable their technology-led growth.”
National Bank of Kenya was looking to re-invent their business processes and workflows to enable greater efficiency and client satisfaction. Newgen’s BPM solution helped them centralize their operations. The bank achieved improvements in operational efficiency by 90% and in process turn-around-time by 80%, with overall cost reduction of 50%.
The bank was also able to drive continuous process improvement and service quality management, and increase visibility by 100% through more efficient process tracking and measurement. All of this meant that National Bank of Kenya significantly improved client satisfaction through faster customer on-boarding and quicker service delivery across multiple portfolios.