Newgen Software, a global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and Case Management solutions, has announced the release of OmniOMS CCM Suite 8.0 which is enabled to meet the security standard compliance such as PCIDSS (The Payment Card Industry Data Security Standard) or HIPAA (Health Insurance Portability and Accountability Act of 1996, US) along with enhanced interactive output generation capabilities and enables HTML5 supported communication to generate dynamic content, among other features.
“The latest version enables businesses to design and manage their communication templates more efficiently. The HTML5 capability of this release will help organizations to make their communications more engaging and relevant for their customers developing an intuitive digital communications strategy. The enablement for security compliance makes the product more robust and industry-centric,” commented Diwakar Nigam, MD and CEO, Newgen Software on OmniOMS CCM Suite 8.0 release.
The latest version of the release has introduced end-to-end capabilities on broad spectrum mentioned below which helps in better customer engagement:
Security compliance enablement: Supports the solution needing PCIDSS or HIPAA standard compliance.
Interactive document generation: Sending email or sending for archival allows the business user to do more from the Interactive Correspondence Editor.
On-demand generation: Integration with business systems eases sending of emails and archival of communication using web services in synchronous mode.
Word import: Supports import of MS-Word designs which enhances usability and reduces the template design time drastically.
Docx : Generates documents in MS-Word format, in addition to PDF and printer-friendly formats.
Controlled word output: Generates MS-Word controlled output which is password protected, limits editable content and is track change mode enabled.
Third party DMS integration: Extends its archival capabilities to other document management system/s available in the market.
HTML5 output generation: Allows generating responsive and engaging marketing content through e-mailers.
Reusable templates: Templates can be kept as ‘Save As’ into a different communication library, allowing re-use of the template design.
Runtime arithmetic calculations: Creates formulas using arithmetic operators, which helps in doing calculations at the run time.
Multiple transaction groups: Group the transactional data for generating complex and dynamic documents. This allows for processing transactional data and calculating aggregates at granular and multiple group levels.
The solution is essentially a link between the wide variety of information types, information sources and distribution channels. The solution entails synergy of disparate systems in the organization for different information types and manages to distribute it through a variety of channels. In the process of Customer Communication, OmniOMS (CCM Suite) offers ease of customer communication creation, manage design changes, distribution and control.
About Newgen Software:
Newgen Software Technologies Limited is a global provider of Business Process Management (BPM), Enterprise Content management (ECM), Customer Communication Management (CCM) and Case Management solutions with a global footprint of 1300+ installations in over 61 countries. Newgen is accredited with large, mission-critical solutions deployed at the world’s leading banks, insurance firms, BPOs, healthcare organizations, government, telecom companies and shared service centres.