Focus on Digital Transformation to Enhance Customer Experience Across Lending, Online Account Opening, and Trade Finance Functions

Newgen Software Inc., a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), and Case Management solutions, announced today its participation at the North Carolina Bankers Association’s 2016 Annual Convention which is slated to be held from June 18-22 at Coronado, California. Newgen has over 200+ banking and financial institution clients using its solutions to automate various banking processes, work smarter and drive better profitability.

As an Affiliate Member of the NCBA, Newgen will participate as a booth exhibitor to demonstrate solutions that drive customer experience through digital transformation across a wide spectrum of banking processes.

Speaking on the occasion, Anand Raman, Vice President of Newgen Software Inc. said, “In the digital business age, banks have transformed into customer-centric organizations. They are now embarking on a path to drive better customer experience to steer towards growth and profitability. Therefore, it is important for banks to map every customer interaction in the right context to generate business opportunity.” He added, “Our intelligent business process management based solutions leverages the power of contextual automation, to streamline bank’s customer-centric processes like On-Boarding, Lending, Trade Finance to create customer-centric process innovations.”

Newgen has been providing software solutions to the banking industry for more than 20 years now and has developed solution accelerators for Customer Onboarding, Consumer and Commercial Lending, Trade Finance, Payments etc.

These solutions connect systems, processes, people and things of a bank to enhance their customers’ delight, make the bank faster than the fastest in responding to any change and empower the employees with anytime-anywhere access to resources for better service delivery.

As a booth exhibitor, Newgen will be showcasing live solution demos of its banking offerings. Banks can be a part of these demos and chalk-out an action plan to drive digital transformation of their banks to become more customer centric.

About Newgen Software Inc.

Newgen Software Inc. is a Mclean Virginia headquartered leading global provider of Business Process Management, Enterprise Content Management, Customer Communication Management and Case Management with a global footprint of 1300+ installations in over 61 countries with large, mission-critical solutions deployed at the world’s leading banks, insurance firms, BPO’s, healthcare organizations, government, telecom companies & shared service centers.

Newgen’s Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2013. Newgen has been assessed at CMMi Level3.