Celero has entered into an agreement with Newgen Software, a global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and Case Management solutions, to provide industry-leading digital capabilities to Canadian cooperative financial institutions. Newgen is the only company globally to be included in the four latest Magic Quadrants for ECM, BPM-Platform-Based CMFs, iBPMs, and CCM(*).
Newgen’s solutions help organizations capture and digitize information and facilitate workflows and collaboration to improve business-critical processes. For credit unions, the ability to digitize, search, tag and manage information will be crucial to offering an omnichannel service experience to members and meet evolving compliance requirements.
“We support a diverse array of credit unions across the country and have worked with them to learn what they want regarding digital business process improvement and enterprise content management,” says Simon Vincent, executive vice president of Omnichannel and Banking Solutions for Celero. “Many already have the capability to scan and store digital information, but to help leading financial institutions evolve their operations they are looking for next-generation solutions to accelerate their digital transformation journeys and enable faster integration with new fintech capabilities.”
Regarding this association, Diwakar Nigam, MD & CEO, Newgen Software said, “Newgen is confident that with Celero’s expertise in transforming credit unions, this joint partnership will help us enable credit unions to attain market competitiveness and operational excellence.”
He added, “Newgen has been cited as a ‘Leader‘ in The Forrester Wave™: ECM Transactional Content Services, Q2 2017, and our solutions will help credit unions to start their digital transformation journey to accelerate growth, enhance customer experience, improve business agility, and ensure continuous process improvement.”
Newgen has developed solutions specifically for banking and finance, focusing efforts on helping credit unions and banks achieve a balance between the need to reduce operating costs and risk with the need to win more customers and expand profitable relationships. In addition to their core suite of BPM, ECM and CCM functionality, Newgen also offers ready-made solution accelerators for executing and managing end-to-end services to help credit unions expedite their digital transformation.
As part of their global operational footprint, Newgen established their Canadian headquarters in 2013 with a targeted focus on the financial services market, credit unions specifically.
Newgen will be participating as a Platinum Sponsor at the 2017 Celero FinTech Conference, Oct. 3-6 in Kelowna, BC, and will showcase their innovative ECM, BPM and CCM solutions and how they can be used to enable an omnichannel service experience and automate business processes.
Celero is a leading provider of Information Technology (IT) solutions to credit unions and other financial institutions across Canada. A full-service IT company, Celero provides complete banking solutions, IT planning, systems integration, hosting, support, and professional services as well as analytics solutions and expertise. Celero meets the unique needs financial institutions and delivers world-class reliability and security through its Canadian-based data centres, employees, and operations. For more information visit celero.ca.
Newgen Software Technologies Limited is global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and Case Management solutions with a global footprint of 1,300+ installations in over 61 countries. Newgen is accredited with large, mission-critical solutions deployed at the world’s leading banks, insurance firms, BPOs, healthcare organizations, government, telecom companies and shared service centres.
Gartner, Magic Quadrant for Enterprise Content Management, Karen A. Hobert, 31 October 2016
Gartner, Magic Quadrant for BPM-Platform-Based Case Management Frameworks, Rob Dunie, Janelle B. Hill, 24 October 2016
Gartner, Magic Quadrant for Intelligent Business Process Management Suites, Rob Dunie, 18 August 2016
Gartner, Magic Quadrant for Customer Communications Management Software, Karen M. Shegda, Pete Basiliere, 26 January 2017
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