Newgen Annual Customer Meet 2018, United States

Driving Digital Transformation

June 21-22, 2018 | Hotel Marriott World Center, Orlando, United States

Newgen is celebrating 26 years of technological innovation. And, we take this opportunity to thank all our customers and partners who have been an integral part of this journey. We are organizing a conference to elevate digital transformation across industries and we invite you to join us in this customer interaction forum in Florida.

As you know, digital revolution is gaining momentum. And, an unparalleled speed of change, challenges of market growth and profitability coupled with ever-increasing customer expectations are leading to an age of disruption. For organizations to survive and thrive in such an environment, it is imperative to invest in tools that can adapt and respond to the speed that new digital age demands. Businesses need to be infinite by enabling knowledge workers in contributing to digital processes anytime and from anywhere.

Join Newgen and your peers in exploring emerging trends and best industry practices that will equip you with the knowledge and tools to drive digital transformation in your organization. The conference will also feature a key note session from a leading analyst, interactive breakout sessions, insight from industry thought leaders, and real-life customer case studies. We will also address some of the dilemmas that you might have while undertaking your digital transformation journey, such as- Can you afford to abandon your existing legacy and don a new hat, overnight? How do you secure your present while building the future? How do you build an organization that adapts to the new without disrupting your core?

The event will ensure that modern businesses lead the pack and have ambassadors and not just customers! It is now time to Drive Digital Transformation leveraging on these innovative technologies and much more.

DAY 1: June 21st, 2018 Thursday
7.00 am – 8.00 am Breakfast & Registration
8.00 am – 8.15 am Welcome Note
8.15 am – 9.00 am

Evolution of the Digital Revolution & the Concept of Business Innovation Canvasby Nigel Fenwick, Forrester Research Inc

The opening keynote will focus on the Evolution of the Digital Revolution and the concept of Business Innovation Canvas. Nigel Fenwick is a visionary and a distinguished analyst at Forrester Research. He serves digital business professionals working across the C-Suite to provide insight and guidance in a world disrupted by technology. The session will focus on his latest research on digital business which examines customer value and the fundamental business changes needed in the age of the customer win, serve and retain them

9.00 am – 9.15 am

Newgen in Americas: Today & Road Aheadby Anand Raman, Newgen Software

Anand Raman, VP – Sales & Marketing, at Newgen Software Inc will provide a glimpse of Newgen’s journey in the Americas and our Digital Transformation roadmap

9.15 am – 9.45 am

Digital Transformation Superheroby John J. Smith, United Bank

John J. Smith serves as the Executive Vice President and Chief Information & Administrative Officer at United Bank. In this executive role, Smith leads the Information Technology (IT), Payment Operations and Project Management teams. His session will focus on the concept of Digital Transformation Superhero and the best practices on leveraging a configurable unified platform for accelerating your DX journey.

9.45 am – 10.15 am

Promises of Digital Wonderlandby Virender Jeet, Newgen Software

Virender Jeet, Chief Technology Officer at Newgen Software, will be taking the audience through the Promise of Digital Wonderland. His session will highlight the value delivered by our platforms across the globe in delivering on the promise of customer experience

10.15 am – 10.30 am Coffee Break
10.30 am – 11.00 am

Enterprise Transformation Track – BPM as an Enabler in Digital Transformationby Sudhakar Venkatnarayan, Becton Dickinson

The session will focus on the role & value of BPM platform in rapid enterprise process improvement initiatives in global operations of Becton Dickinson, a fortune 500 medical technology company

11.00 am – 11.30 am

Digital Experience Track – From Front Office Innovation to Back Office AutomationCustomer Case Study

Hear from a leading Health Plan on the power of onboarding members using mobile platform to improve their digital experience. The session will focus on Innovation to Automation journey of a Health Plan

11.30 am – 12.00 pm

Industry Best Practices Track – Selecting a Lending Platform: A Practitioners’ Blueprint for Successby a leading banker & industry expert

Hear from an industry veteran with decades of deep domain cross-functional experience across large banking institutions. The speaker will be sharing a Blueprint for Success in the age of partner ecosystem

12.00 pm – 1.00 pm Networking Lunch
1.00 pm – 1.45 pm

Digital Banking Strategy Playbookby Alyson Clarke, Forrester Research Inc

Join Alyson to understand the guiding principles of a bank’s digital strategy and the building blocks of digital initiatives. Alyson specializes in digital & non-digital channels strategy and innovation, in particular the sales, service and customer experience of financial services and advice across online channels, smartphone, tablets and branches

1.45 pm – 2.15 pm

The Business Case for a New Generation Digital Lending Platformby Cornerstone Advisors

Understand the costly impact of a broken system and how to create a business case to get the board on your side

2.15 pm – 2.30 pm Benefits of a Configurable Unified Platformby Ashish Deshmukh, Newgen Financial Services Business
2.30 pm – 2.45 pm Seven Guiding Principles of Digital Account Openingby Jeff Brown, Newgen Financial Services Business
2.45 pm – 3.45 pm Panel Discussion: Trends, Opportunities & Challenges in Banking Digital Transformation
1.00 pm – 1.45 pm

Digital Transformation Playbookby Nigel Fenwick, Forrester Research Inc

How your business uses digital capabilities to create customer value will define your future success. And you must simultaneously deliver operational effectiveness in support of customer. To win, you must digitize your business strategy, creating a digital business. This session examines business strategy in the digital age

1.45 pm – 2.15 pm

Platformize and Fast-track your Digital Journeyby Newgen

While digital technologies provide the leverage to address the demand of today, the same technologies cannot be just plugged into the existing disjointed organization. We give a you a complete guide to fast-track your digital journey

2.15 pm – 2.30 pm

Building a Connected Enterpriseby Newgen

Understand the imperatives of a digital business, the core of digital transformation, the role played by people, process, system & things in building a connected enterprise and also get to know the 7 effective ways to do Digital with BPM

2.30 pm – 2.45 pm

Delightful Customer Experience with Digital Sensingby Newgen

Know how Digital Sensing combine omni-channel, analytics, business rules management, business process management and unified communication capabilities to tab business moments

2.45 pm – 3.45 pm Panel Discussion: Trends, Opportunities & Challenges in Digital Transformation
3.45 pm – 4.00 pm Coffee Break
4.00 pm – 4.20 pm Customer Case Study – Blueprint for Digital Transformationby Bob Blake & Howard Gordon, National Commercial Bank
4.20 pm – 4.40 pm Customer Case Study – Welcome to the brave new digital workplaceby Vaughn Delaney, Family Guardian Insurance
4.40 pm – 5.00 pm Customer Case Study – Modernizing and Transforming government to citizen servicesby Dr. Terence Frater, Government of Jamaica
5.00 pm – 5.30 pm

CEO Address

Vision for Digital Transformation

5.30 pm – 6.00 pm

Recognition & Closing Remarks

Celebrate success stories by conferring recognitions

6.00 pm – 9.00 pm

Unwind and Reboot with Cocktail Reception & Dinner

Join us for drinks, dinner & entertainment with an hour of impressive mind reading!

DAY 2: June 22nd, 2018 Friday
6.30 am – 7.30 am

Rejuvenate your Mind and Body

Choose your favorite activity to stay fit! Start your day on the golf course, unwind in the pool, experience an intensive tennis session, hit the gym or just rejuvenate with a nature walk

8.00 am – 9.00 am Breakfast
9.00 am – 10.00 am

Customer Advisory Council

Meet with Newgen leadership and be part of the customer advisory council to discuss emerging trends, opportunities, share roadmap and strategy recommendations

By invitation only

9.00 am – 12.30 pm

Newgen Solution Showcase

Interactive session deep diving into Newgen Solutions in Banking, Healthcare, Government and Insurance with industry solution experts

09.00 am – 12.30 pm

Newgen Product and Technology Innovation Workshop

Learn about the cool stuff Newgen is doing in the space of AI, ML, DigiSensing, Predictive Analytics, RPA, low-code and how it can help your organization

10.00 am – 12.30 pm One-on-One meetings with Newgen Leadership Team
12.30 pm – 1.30 pm Networking Lunch
1.30 pm Conference Concludes
  • Learn about emerging technology trends and how to drive digital transformation in your organization
  • Gain insights from real-life case studies of peer organizations that have transformed their customer experience
  • Test-drive new and innovative solutions during Newgen Solution Showcase
  • Acquire industry best practices from top global organizations
  • Network with peers to discuss key business drivers and how to capitalize on opportunities
  • Learn how to innovate your customer facing & back-office processes
  • Discover upcoming Newgen products and roadmaps and how they fit in your digital transformation initiatives
  • Join panel discussions of your choice hosted by leading analysts on proven business innovations and industry specific solutions
  • Interact with the Newgen leadership team and fast track your digital journey
  • CEOs, CIOs, CTOs, CDOs
  • Senior Business/IT Leaders
  • Technology and Business Strategy Executives
  • Strategy & Digital Transformation Executives
  • Analysts, Consultants & Partners