Enabling Sustainable Customer Centric Banks

November 13, 2018 | Sheraton Addis, Taitu Street, Addis Ababa | Ethiopia

Delivering a sustainable customer experience is no longer an option, but an obligation for banks. There is unprecedented disruption in the market and customer expectations are through-the-roof.  Moreover, as digital players disrupt the market with revolutionary business models, your bank needs digital transformation to gain a competitive edge.

Therefore, it has become imperative for banks to invest in technologies that help keep up with market dynamics and, at the same time, offer a compelling digital customer experience. Further, operational efficiency plays a key role in ensuring sustainable customer centricity. However, digital transformation may seem overwhelming and banks may struggle with the execution. Banks need to develop a transformation roadmap to avoid transforming an inefficient process.

This event features sessions by Subject Matter Experts in the field of banking and digital transformation that can help your bank with the nuances of digital transformation.

9:30 – 10:00 Newgen In Africa
10:00 – 10:45 Current trends in Commercial and SME lending
10:45 – 11:00 Break
11:00 – 11:30 “Transformation Journey around Credit Operations” by Connie Macharia
(General Manager – Credit, I&M Bank, Kenya)
11:30 – 12:00 Customer Journey of NIC Bank, Kenya
12:00 – 12:10 Closing remarks
12:10 onwards Lunch & Networking