Case Study: CCM Implementation helps leading Bank in Middle East deliver Standardized Communication


CCM Implementation helps leading Bank in the Middle East deliver standardized communication

Organizational Overview

This Bahrain-based bank is over 40 years old and one of the oldest banks in the kingdom. Its offerings include financing and advisory services for corporate and institutional customers in various sectors.

Barriers to Growth 

Lack of standardization in design and a time-consuming report development process were hampering growth. This made it essential for them to employ a Customer Communication Management (CCM) system to help automate reports generation across the corporate loan and customer on-boarding functions.

How Newgen Helped Transform Processes

Read this case study to find out how Newgen’s CCM system, OmniOMS, helped the Bank standardize layouts and templates, and ensure easy access to reports for loan officers.