Companies are still confused when it comes to Packaged Applications and Case Management. The question is – are these solutions an alternative or complementary to each other?

This video showcases our recent interaction with Craig Le Clair, VP and Principal Analyst, Forrester Research in which he describes various use cases for both the solutions. Craig explains that a solution specialist helps in cases where specific domain knowledge is required and exact workflows are build for that environment. Case Management on the other hand, helps in handling processes where there is high variation, customization and complexity of business rules.

Watch the video and get more insights on the solutions.