Recently I had the opportunity to speak at the13th Annual Asian Shared Services & Outsourcing Week held in Singapore.

Not only did I meet some amazing business owners, I also had the opportunity to interact with the very best thought leaders, practitioners, providers and advisors in the shared services and outsourcing space. It was interesting to note that almost one third of the delegates at the conference were already, directly or indirectly, using a Newgen platform.

Business leaders, from leading BPOs and SSCs, shared with the attendees, the best practices to enable SSCs for long-term growth.

Processes are the lifeline of every organization, and the health of these processes dictates the well being of the business. The conference provided me with a world class platform to put across my views, on how BPM and ECM technologies have brought about the much sought “Operational Excellence” for a number of Newgen’s global customers, to almost 500 representatives of Asia’s prominent companies from different industry sectors.

The buyer of the document processing platform should not only evaluate vendor’s capability to quickly set up the processes but also check whether it is possible to enable ‘continuous process improvement’. Newgen’s BPM and ECM platform has obliterated the divide between the business owners and the service providers of the business processes so much so that ‘business transformation’ has become ‘business as usual’ for a number of our customers.

Newgen showcased its flagship BPM and ECM products, at the event, that serve more than 30% of the leading BPOs and SSCs across the Asian continent.

The Shared Services and Outsourcing Network (SSON) did a great job in putting the conference together. The three day event was successful in encouraging ongoing international exchange and regional networking. It fostered exchange of expertise and learning through active participation, number of participants, relevance of the conference to current shared services and outsourcing scenario, and usefulness.

I would look forward to staying connected with each of the participants I got a chance to interact with at the conference!