Businesses today have witnessed a sea change. They have moved from age of manufacturing to age of customer, which demands more flexibility in the work environment. The traditional packaged applications and system of records do not allow for flexibility in processes.

The video presents our recent interaction with Craig Le Clair, VP and Principal Analyst, Forrester Research in which he states that the primary driver for businesses is agility.

Craig explains how organizations can gain agility with Case Management solutions as it helps in generating ad-hoc reports, allowing run-time decisions and handling exceptions.

Get more insights from the video on how Case Management provides virtual intelligence and empowers your organization’s resources to become ‘responsive knowledge workers‘.