In order to drive efficiency, organizations want employees to follow a structured set of tasks, but at the same time want to empower them to make run time decisions. So how do you achieve the right balance? Adding to this, businesses are also facing challenges in complying with stringent regulatory norms and collaborating information across multiple channels.

Craig Le Clair, VP and Principal Analyst, Forrester Research answers all the queries in our recent interview. Craig states that Case Management solutions give users the flexibility and the right amount of control when required, allows you to make run time decisions, collaborate and access all the past activities on a single screen to make informed decisions.

Watch the video and understand how Case Management solutions give businesses run time flexibility and right balance.