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Hello Reader,

A superior customer experience is no longer a differentiator, but a fundamental expectation. To achieve this, enterprises need to follow a two-fold strategy of empowering internal customers (employees) and engaging external customers. This strategy relies on consistently improving processes, driving context in content and personalizing customer communications. In this Newsletter, we focus on these three aspects.


Positioned as a 'Leader' in The Forrester Wave™ Digital Process Automation Software, Q3 2017

The report evaluates DPA technology providers against 31 criteria to help Application Development and Delivery (AD&D) professionals select the right vendor.


Positioned as a 'Leader' in The Forrester Wave™: ECM Transactional Content Services, Q2 2017

This report evaluates ECM Transactional Content vendors against 28-criteria to help Enterprise Architecture professionals make the right choice in technology providers.


ECM is Dead? Long Live the...

This viewpoint talks about the evolution of ECM over the past two decades, Analysts' Perspectives on its future, and Points of Convergence and Divergence in their views.


The COO's Role in Share of Wallet

The whitepaper discusses how customer engagement paves the way for increasing share of wallet. It talks about how COOs can increase customer acquisition, customer retention, cross sell and up sell.



Become a Commercial Lending Superhero with the Right Technology as your Sidekick

Overcome major commercial lending challenges with the right technology.


Meet Us

Gartner Symposium/ iTxpo
13th - 16th Nov, Goa, India

RMA's Annual Risk Management Conference
12th - 14th Nov, Boston, MA


Latest Media Coverage

The Changing Digital Landscape in Banking

This article examines the digital evolution of banking. It aims to look into the future of banking with technology as a focal point.


Awards & Recognition

NIC Bank Wins Asian Banker Awards 2017

Newgen's customer NIC Bank wins Asian Banker Award 2017 for Best Branch Automation Project for automating its Loan Origination.


Corporate Social Responsibility

We believe that transformational capacity of business can be leveraged to create significant societal value. Through our CSR initiative we have adopted 6 SOS villages & our NDDP (Newgen Digital Discovery Pathshala) caters to the transformation of classroom sessions into fun–learning activities. Click here


Customer Speak

“As part of our customer centric business approach, we continually focus on our Digital strategies and Newgen has been the perfect partner for us in this Digital Transformation. Its robust BPM and ECM platform and agile implementation helped us smoothly transition our loan origination and credit card processes to an automated environment. And thus, has helped us in achieving our endeavors of giving best of the class services to our customers.”

Dr. Tariq Taha
Chief Information & Transformation Officer,
Bank Dhofar, Oman, UAE


Newgen Software is a vendor/provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), Document Management System (DMS), Workflow and Process Automation software. The company has a global footprint in over 60 countries with large, mission-critical solutions that have been deployed in Banks, Insurance firms, BPO’s, Healthcare Organizations, Government and Telecom Companies.

Newgen Software Inc, Washington DC Metro Area, 1364 Beverly Road, Suite 300, Virginia, VA 22101, United States

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